Returns & Exchanges

ZO Skin Health is committed to your satisfaction and offers a 30-day return window for products purchased directly through our website. If you are not completely satisfied with your skincare regimen, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused or lightly used products in their original packaging, ensuring the RMA number is clearly written on the outside of the box.

• 3.
  Ship to Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location to be sent back to our distribution center.

• 4.
  Processing & Refund

  Once our team inspects the returned items, your refund will be processed to the original payment method within 7 to 10 business days.