Frequently Asked Questions
Everything you need to know about our physician-dispensed skincare solutions.
Are ZO Skin Health products authentic?
Yes, we are an authorized retailer. All products are 100% authentic, medical-grade formulas sourced directly from the manufacturer to ensure safety and efficacy.
Do I need a consultation before purchasing?
While many products can be purchased directly, ZO Skin Health is a professional line. We recommend a virtual or in-person consultation with a skincare professional to ensure you are using the correct protocol for your skin type.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to the medical nature of the products, we cannot accept returns on used items unless a reaction occurs.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.